Ability to Meet Basic Needs

Measuring percent satisfaction with services for seniors.

This indicator measures percent satisfaction with services for seniors.Explore the data
percent
Current
45percent
Dec 2020 Target
Goal Period ended December 2020

            What is this indicator?

            The City’s Community and Cultural Services Department (Human Services Division) provides an array of programs for seniors through direct service programs, primarily in the areas of social events, recreation, fitness,and educational classes, as well as City-funded social services provided by local nonprofits through its Human Services Grants Program (HSGP).

            This goal measures the percent of Santa Monica residents who are satisfied with existing services for seniors. Data is provided by the City of Santa Monica 2013 Resident Survey.

            Why is it important?

            More than one third of Santa Monica residents are over the age of 50, and the percent of adults 65 and older will increase dramatically over the next 10 to 15 years. According to the survey, providing services for seniors is important to 77% of residents, representing an increase from 71% in 2011.

            How are we doing?

            Survey results show that 47% of residents are satisfied with how well the city is providing services for seniors. While satisfaction ratings in this area are among the lowest for any of the items surveyed (and far below the 77% who consider it an important service), positive ratings still outweigh negative reviews by a ratio of 4 to 1. Satisfaction int his area has decreased slightly from previous years, which ranked at 48% in 2011 and 51% in 2009. The city needs to move toward an upward trend of satisfaction for the 2020 target.

            What can I do?

            Volunteer or Donate:

            • Provide caring support, or volunteer your professional skills to enhance the lives of older adults at WISE & Healthy Aging.
            • Deliver hot meals and a smile to a homebound adult through Meals on Wheels West.

      Data Governance

      describes the quality of the data itself. Governance issues generally indicate that the data source is considered incomplete or unreliable.

      Model Health

      describes the quality of the predictive model. If the model health is poor, the trend prediction should not be trusted.

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